Simplified Ordering using the DocuSense Customer Portal

DocuSense Customer Portal Makes it Easy to Order Supplies!
 

One time-saving function of the Customer Portal at DocuSense is the ability to order supplies without knowing the part number of the item you need. Customers can enter an order just by looking up the device they need to supply.  Here’s how it works.
 

Once logged in to your account, click “Enter Sales Order”.  Then click “List Equipment” The DocuSense Customer portal looks at all the items you might need to purchase for the selected device and displays them on the screen along with their yield and your negotiated price.  This is valuable for a couple of reasons.  
 

First, you might not know that a higher capacity supply is available for the equipment.  If you are looking for Hewlett Packard supply items, these supply numbers typically end in “X” or “XX” and they can sometimes double the yield of the supply item while adding only a little to the cost.  Other manufacturers like Xerox and Lexmark etc have similar higher-yielding supplies and you’ll easily see the choices listed for those items as well.  Buying increased capacity supplies is a great way to save money.
 

Second, you’ll eliminate guess-work.  We’ve done all the work for you and as long as you’ve picked the right equipment or model, you can’t make a mistake in ordering the wrong item. 
 

The DocuSense Customer Portal is up and running 24/7 and it’s very easy to use.  All you need to do is click here to get a login and password or call us at 1-800-422-0080.  
 

The Customer Portal at DocuSense:  That’s Complexity Simplified!

Using the DocuSense Customer Login Portal for Service Calls

Some of our customers don’t realize that they can access their account information 24/7 thru the DocuSense Customer Login. It is absolutely free and very easy to use.  To get started just submit a contact form  with the Subject line “Customer Login” – and a service professional will respond with your account login information 

One of the features current users like best about the portal is their ability to see the equipment they own.  Each piece of equipment is listed by location for that customer.  By clicking on the equipment you can see its contract status, warranty status, and completed service calls. 

So let’s say the user needs service on a particular equipment.  Before placing the service call on-line they are able to see the manufacturer’s warranty expiration date and if it is covered under contract.  They can look at the history of the machine and, if it isn’t under contract and has needed service frequently, might decide to purchase a service contract on it.  If the equipment is older, they could choose not to get it serviced and just replace it with something new. 

Whatever the customer decides, it’ll be because they’re more informed and they can relax knowing they made the right decision.  That’s complexity simplified!